ReeLee Return & Replacement Policy
We take pride in delivering verified, high-quality components for your gaming setup. Please review our policy regarding order inspections, returns, and exchanges below.
1. Order Inspection & Eligibility
Customers are requested to check their package upon delivery. We accept return and replacement requests under the following circumstances:
- The product arrived physically damaged or cracked during transit.
- The item received does not match the product ordered (wrong model, variant, or color).
- An essential part or mounting accessory is missing from the original box packaging.
- The product is non-functional or dead on arrival (DOA) upon unboxing.
2. Reporting Window
Any delivery discrepancy, transit damage, or defect must be reported to our support team within 48 hours of package delivery. Requests submitted after 48 hours will not qualify for a replacement or return.
Notice: We strongly advise recording a continuous unboxing video when opening your package. This serves as definitive proof for swift processing of transit damage or missing component claims.
3. Return Conditions
To qualify for an exchange or refund:
- The item must be in its original packaging with all included accessories, mounting screws, cables, and documentation intact.
- The product must show no signs of physical abuse, user-inflicted burn marks, stripped screw threads, or altered wiring.
4. Replacement & Refund Process
- Contact us via WhatsApp or email (support@reelee.xyz) with your Order ID, clear photos, and an unboxing video showing the issue.
- Once verified, our team will instruct you on dispatching the parcel back to our Dhaka hub or dispatch a direct courier exchange.
- If an identical replacement model is out of stock, a full refund will be processed to your original payment method (bKash, Nagad, or Bank Transfer) within 3 to 5 business days.